We generally recommend that you unformat your references if you want to move, paste, or delete any text that contains references. If you want to use this function, make sure that it is set to "No Markup" (Word 2016) or "Final" (earlier versions of Word). If the problem is inertia in Word or that Word locks when you move text pieces (with references) in your document, an explanation may be that you use the function "Track Changes".
You should instead contact us for help regarding your problem. If the problem persists even in your new document, your problem is more general and the guidelines below will probably not help. Open a blank Word document and insert a few references. The article shows how to "clear" the document so that you will hopefully get rid of the problem. This article addresses problems with EndNote references in a specific Word document. Pre-order EndNote 21 at a 10% discount until the release.
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